LogMeIn Price Increase and Cost Comparison 2019

LogMeIn Price Increase and Cost Comparison 2019

LogMeIn price increase 2019

LogMeIn Central pricing has changed from its long-held pricing three tier structure of LogMeIn Basic, LogMeIn Plus, and LogMeIn Premier to a single base product which is roughly twice the price of its former Basic level of service.

Formerly 100 LogMeIn Central Basic computers annual subscription cost was $899.99/yr. Currently for 100 computers under their “Base Plan” the subscription cost is $1668.00/yr.  Nearly double their former pricing.

Now instead of 3 different levels of service, there is just one “Base” plan, and then there are three add-on feature sets named: Security, Automation, and Insight. Each add-on includes different features that used to be bundled in the previous 3 tiers of service:

  • The Security add-on includes features like: Patch management, Windows Updates, Antivirus Management.
  • The Automation add-on includes their One2Many Task Management, PowerShell Scripting, and Automated Actions.
  • The Insight add-on includes things like Asset Inventory, Custom Reporting, and Critical System Alerts.

Each LogMeIn add-on comes with added cost.

For a 100-computer base plan, the Security add-on would add an additional $1236/yr. The Automation add-on would also be an additional $1236/yr., and the Insight add-on would add an additional $1080/yr.  So, if you needed some of the features in each of these different add-ons for your hypothetical 100 computer situation, the annual subscription cost to you for those 100 computers would be: $5220/yr.  This is a significant increase over the previous pricing structure, where for those same 100 computers you would have paid: $899.99/yr. (Central Basic), $1999.99/yr. (Central Plus) or $3499.99/yr. (Central Premier).

It’s just another LogMeIn price increase.

However you look at it, this is a massive price increase for LogMeIn Central users. If you chose to only have the base Central plan for 100 computers, the price increases this year is 85% more. If you choose all the add-on options the price increase for you over Central Premier is an additional 49%.

RemoteToPC is a great LogMeIn replacement.

Of course, if you chose to LogMeOut of LogMeIn, and go with RemoteToPC, depending on how you look at it, you would be paying 82% to 94% less for our 100 computer plan, which is only $299/yr. We haven’t changed our prices since 2015, and RemoteToPC comes with some of the features that LogMeIn only includes in their add-ons like Monitoring and Alerts.

The pricing of LogMeIn Pro only increased very slightly, so this latest price increase is essentially a blow to a typical IT management user of LogMeIn Central. Managed Service Providers, IT consultants, and in-house IT staff will need to consider if continuing on with LogMeIn is worth the increase, or if a LogMeIn central alternative like RemoteToPC is worth switching to. If not now, then how much of a price increase will finally be enough to move on?

All RemoteToPC plans come with a free 14-day trial, and you can cancel yourself at any time during that trial period for any reason. Our plan sizes start at $99/yr. for 10 remote computers, and go up to 10,000 remote systems or more. While RemoteToPC supports remote access to any type of customer, we specialize in remote access for IT support, which is why we say:  RemoteToPC is made by IT people for IT people.

LogMeIn Central Alternative

Remote Desktop Access + Remote Monitoring + Alerts

How RemoteToPC made Remote Desktop Access + Remote Monitoring + Alerts easy and affordable.

Coming from a small IT business I know I never had a whole lot of time on my hands to implement a complex monitoring tool. I recall installing GFI Max a few years back, and the fact that I had to install 2 pieces of software to get Remote Desktop Access, and Remote Monitoring was a real issue. In addition to that, I believe it called for a reboot to even work. Then there were the settings. It seemed like I had a million settings I could configure for the computer, and 90% of it was stuff I had no interest in monitoring.

There might have been a way to setup all of those parameters and have it make the changes on several computers at once, but I wasn’t able to figure out how. That’s sort of the problem, I didn’t have time to learn all of that. I had enough trouble just keeping my customer’s computers going, and now I was going to add a whole layer of complexity, and things to learn on top of that? That was going to make my life easier?remote desktop monitoring

I guess the point was that I could monitor systems, and get alerts when there was a problem on them, and so I could be proactive with fixing stuff for my customer, and thereby give my customer a better experience.

I became convinced that that was my path from going from a break-fix IT consultant to a Managed Service Provider (MSP), with the ability to get regular money in through unlimited support plans. I must have tried to do that about 3 times over as many years, but eventually I just gave up. The reality is that selling that whole concept to my existing customers never really worked for me. Somehow, I guess it did for a lot of IT people.

For the IT Company there’s now more options than ever: Labtech corp, Kaseya, and Solar Winds all offer some RMM features now, but the other problem that I had was the pricing for all of that was just too much for my little IT Company. I had to pay all that extra money, learn and install a more complex product, and keep doing all of the current work I was doing. At some point that was just too much to ask of this overworked IT consulting guy.

That’s sort of the premise behind why we built RemoteToPC. RemoteToPC is actually cheaper than most unattended Remote Access solutions out there, and we provide basic monitoring, and alerts with each install — By the way, it’s a single install, and there is no reboot required. There is also barely any learning curve. Most of the options are preset, and they just start working, informing you if the RAM, CPU, or DISK on any workstation or server it’s installed on goes over a very high percent. There’s also a server heartbeat monitor, and other features, such as a remote reboot, and graphic metric monitoring history. That’s just the monitoring and alert portion of our secure, unattended remote desktop access client.

We built a Remote Desktop Access @ Remote Monitoring product we wanted and needed, sell it for a price our small IT business could afford, and now we provide it to IT people everywhere. That’s why our tagline is: “RemoteToPC: Built by IT people for IT people.” Try a free 14 day trial today. You can cancel at any time in the first 14 days and you’ll not be charged.

RemoteToPC, Remote Monitoring and Management – RMM software

Remote Monitoring and Management (RMM) – RMM software creates one of the key selling points that Managed Service Providers (MSPs) bring to their corporate customers. That is, the ability to proactively monitor their computer systems for trouble. Some RMM software packages even have built in remediation of common IT issues.

For the IT support staff, being able to know when there is trouble on a system by receiving an alert is cruRMM softwarecial. For the customer, it’s the kind of peace of mind they are looking for when they choose a service provider.

Remote Monitoring and Management (RMM) software creates one of the key selling points that Managed Service Providers (MSPs) bring to their corporate customers. That is, the ability to proactively monitor their computer systems for trouble. Some even have built in remediation of common issues.
For the IT support staff, being able to know when there is trouble on a system by receiving an alert is crucial. For the customer, it’s the kind of peace of mind they are looking for when they choose a service provider.  

The costs vary, but for the small computer consulting company, it’s typically punitive.  This is why most small IT companies just opt out.  They either stay a break/fix shop, or if they do try to go with some kind of fixed price model, they are at a distinct disadvantage to many of the larger IT support companies, who have bunch larger budgets, and they’re willing and able to pay for a premium RMM software solution.

The real target customer of these RMM software products are mid-sized MSPs or enterprise, which really leaves out the largest segment of IT consulting companies, the little guy. This is why RemoteToPC was invented, as a sort of in-between product that provides basic system hardware monitoring (a Lite-RMM) along with and unattended remote access.

RemoteToPC provides remote monitoring and alerts for the core system metrics of: CPU, RAM, and the C-Drive, as well as a system Heartbeat monitor for servers or workstations that need to always be up and online. If any of the system metrics go beyond a threshold, or the heartbeat monitored system goes offline, a text message or email alert gets sent to the IT person that’s responsible for that system.

Now any small computer consulting company can compete with larger MSPs simply by using RemoteToPC. Many of those larger companies don’t even monitor all of the computer systems at a customers site, but RemoteToPC does. So, because all your remote access installs include Lite RMM software built-in this leaves an opening for you to say “we’ll monitor everything”, giving you an edge over the big guys.

We are continually improving RemoteToPC, and while more monitoring and features are being added, our commitment is still to keep it simple: One install, no reboot, and a simple and intuitive product that just works.  RemoteToPC is a remote support tool designed by IT people for IT people.

Is it just another way to remotely access a PC?

remotely access a PC

“So it it just a another way to remotely access a PC?”
 

I sometimes struggle to answer people who ask me what Remote To PC is. Do I tell them that, it’s like the name sounds, a way to remotely access a PC? That doesn’t quite do it, because it’s more than that. It’s also got monitoring, and alerts. Describing that is where I often find their eyes glaze over. Even IT people I speak with sometimes don’t understand the significance of that. Those who have investigated RMMs seem to get it, but they often think of expensive, and complex products like Labtech, or GFIMax. Some even think of us as a LogMeIn alternative, but all of those products are way out of our price range and offerings. We don’t think IT people need a product that they have to learn, that has difficult configurations, and installations. We think that IT people are busy enough, and have enough issues to deal with without having to pile another layer of complexity on top of their jobs.

That’s why we invented RemoteToPC. No one was thinking of the small IT consultant, or the 2 man in-house IT shop that has to support users at remote locations. Those products tend to go after Enterprise level customers, because they have deeper pockets, and enough staff to take time for training.

Remote to PC is priced far below those companies, and offers a core of primary monitoring features that IT people are most concerned about. CPU, RAM, and DISK utilization. There’s also a HEARTBEAT monitor to detect if a server goes down. Workstations, and Servers all get the same basic monitoring, and remote access features, so the entire company gets proactively monitored. IT consulting companies can assure their customers that they’ll be the first to know when there’s trouble with computer systems, and from our own testing, Remote To PC often starts paying for its self as soon as it’s installed at a client’s site.

So, I guess I could just tell them that RemoteToPC is a way for the little IT company to get the core features of the big RMMs at an affordable price. So what is RemoteToPC? It’s remote support tools, it’s a lite RMM, it’s still a remote access application that could be used for anything.  RemoteToPC is all of that, but the point is that Remote To PC was built for IT people by IT people.

The IT Remote Support Dilemma

The continually rising costs of remote IT support tools

 

In recent years IT support is increasingly accomplished though some form of remote access service. In several organizations more than 70% of all computer support given is some form of remote IT support.

Microsoft offers the Remote Desktop application on all versions of Windows that can easily be used by internal IT departments, or even remotely through ports setup and forwarded through corporate firewalls. One problem that Remote Desktop has however, is the fact that a new login session must be initiated on the computer, and the local user of that computer gets logged off of their computer while the IT remote support staff is working on their problems.

This is one reason why third party Remote Access applications like LogMeIn, or TeamViewer are used by many IT consultants and even internal IT staff. These applications automatically punch their own holes through corporate firewalls and connect to the desktop of computers without logging out of the current session.

For access to multiple corporate computers, TeamViewer cost a few thousand dollars up front, then there are additional costs for any upgrades. LogMeIn used to provide a free service for up to 10 computers with a remote desktop serving of up to 100 computers for $299 a year, making it the choice for many small IT departments, or IT consulting companies. At the beginnIT remote supporting of 2014 LogMeIn stopped offering it’s free service, which upset a lot of IT people who used to depend on it, and now here again at the beginning of 2015, their service changed again offering a dramatic price increase of $499 to $1299 for just 25 computers per year.

As the two most popular remote IT support platforms today, and with LogMeIn annual contracts running out, many IT departments and consultants are concerned about what they are going to do. The fact that LogMeIn keeps moving the goal posts on what it takes to use their service have IT people looking for cheaper alternatives, and some new startups like Remote To PC  have popped up to fill the gap that rising prices has created.

Google Searches for “Logmein Alternative” spiked in January of 2014 and it appears that they are on the same upward trend this year. Some IT consultants may have to either raise their support rates, or talk customers into paying for it if they intend on continuing to use the same services.

Any time the large players in any industry make dramatic changes to price, or what their product offering is, it creates some sort of pain or upheaval for their customers, but that also creates an opportunity for competition to make headway. Both LogMeIn and TeamViewer make millions of dollars each year off their customers, but they also have vast amounts of expenses including staff, and facilities, as well as loyalties to shareholders, and investors that demand they maximize their profits. As a small IT business owner myself who has used both products, I see an opportunity for some remote desktop access company to disrupt this sector. That will turn a dilemma that IT people have into an advantage.

Better, faster, stronger…. remote computer access

monitor company computers

Our technology to monitor company computers, and provide remote computer access

RemoteToPC has at its core two different proprietary technologies. The first is our high transaction, highly scalable monitoring platform that is capable of over a million transactions per minute. What this translates into for our customers is the ability to monitor company computers via our very light client side metrics monitoring engine.

Our second technology is our proprietary IceEngine platform.  Our IceEngine, is a mechanism that facilitates an encrypted high performance peer to peer tunnel, locally, or across the internet, and through firewalls, as a part of our remote desktop access.

Our core technology is a newer generation technology than many of our competitors have built their products on, and we have seen the results of greater performance in some of our own in-house testing.

We have combined this technology into a single, small, lightweight host side application that allows for the monitoring of computer hardware and software, as well as remote remediation, and remote computer access capabilities. We are also constantly working to improve the performance, reliability and capabilities of RemoteToPC, both on our core technology and how we utilize that technology in the our product.

The result is what we think is a new generation of remote support technology that combines simplicity with next generation core technology.

How a small Texas IT Company is changing the IT industry

How we built more than just a remote access application

Sorry, not Sorry… In January of 2014, LogMeIn abruptly discontinued it’s free remote access application service, leaving my small IT company in a spot. There was no easy way to access the computers that we had been supporting at our clients facilities. Was I mad? Yes, but so were thousands of other small IT companies like ours. The cost of remote support tools is a problem for small IT companies.  The cost of remote support tools adds just one more problem for smaller IT companies. The price of remote support tools increases the cost to do business in an already competitive industry. What LogMeIn began that month was the beginning of not only support tools that cost, but continued price increases with no increase in the level of service. They had us all hooked, we needed them, and now it was time to pay up, and up and up. What we didn’t know was that this was just the first of many more price increases. But I’m glad we decided to do something about it right then.
remote access applicationWhat did we do about it? We decided to LogMeOut! We posted a piece of paper on the wall with LogMeIn’s 2013 earnings on it, and determined to use my previous startup and development experience, and my sons zeal for programming to make a better remote access application that we would sell at an affordable price.

What we accomplished is RemoteToPC. More features, easy to use easy installation, flat tier pricing by seats, at a less expensive price. A price point we always intend to keep much lower than LogMeIn. We built the product that we needed in our small IT company, and we are selling it to every small IT business who is also tired of the big companies continually raising their prices, cramming product features that we don’t need down our throats, and really catering to enterprise and large MSPs.