Advanced System Information & Remote Administration

RemoteToPC’s Advanced System Information screen allows IT administrators to view detailed information about remote computers, monitor system performance, and perform administrative tasks without opening a full remote desktop session. From the RemoteToPC Command Center, you can view hardware specifications, monitor CPU and memory usage, check network activity, review disk space, identify or terminate running processes, […]

Advanced Monitoring and Management screen not displaying

Requirements for the Advanced Monitoring to work: The user must have the Advanced monitoring feature (found in Enterprise level plans) The host version must be 2.6.9 or greater The machine must be online (the green indicator is on in the command center) The R2PCSecureTunnel service must be running on the machine The legacy_signalling registry key […]

Rescue Quick Start

RemoteToPC’s Remote Rescue Attended Remote Access “How To” in 8 easy steps: Note: RemoteToPC’s Remote Rescue feature is currently in beta testing and is subject to change. Remote Rescue is an add-on service that allows attended remote access. You must add the Rescue service to your existing RemoteToPC subscription account.   Step 1: A new […]

Disconnecting connection

What to do if your remote connection disconnects : There are several reasons why a connection suddenly becomes unresponsive in the browser viewer or closes the native viewer, you’ll know your session has been disconnected. For security purposes, RemoteToPC only allows one remote connection at a time, so if someone else has that computer in […]

Metrics and Functions

Monitoring Remote system health metrics, and performing remote functions: Click on the arrow on the far left of a host system row to reveal the Functions and Metrics menu. From here you can see system information, system metrics, and perform various remote functions Click this image to open it full size in another tab:  If […]

Local Client Viewer

Local client vewer to access remote hosts without opening an internet browser.

Customer/ Multi-system deployments

Deploy remote access to multiple systems. The multi-system remote access software deployment. This video will help you understand how to deploy RemoteToPC.

First remote desktop connection example

How to connect to a remote connection for the first time. If you’re just getting started with RemoteToPC, this video will help you get started. Just follow along and do the same steps in your own account.  

First time remote access host – Command Center

Video: Install Your First Host Computer and Explore the Command Center Click the video above to watch this walkthrough to learn how to install RemoteToPC on your first host computer and navigate the Command Center. Or click this link here to follow our guide on how to install RemoteToPC and use the Command Center to […]

Two Factor Authentication

To enable two factor authentication to login you must download an authentication application such as Google Authenticate to your cell phone. We do not send TEXT authentications. Two Factor Authentication settings can be found under the User Management link at the top of your Command Center. To enable two factor authentication follow the steps under […]

Update Payment Method

You can update your credit card payment information so your remote access subscription remains uninterrupted under the “Change User Settings” button at the top of your Command Center.  NOTE: Make sure your address information is accurate to your credit card

Cancel Subscription

You can cancel your own remote access subscription under the “Change User Settings” button at the top of your Command Center. 

Upgrade / Downgrade remote access subscription

You can upgrade or downgrade your own remote access subscription under the “Change User Settings” button at the top of your Command Center.  If you upgrade our new plan will prorate how much is left in your existing plan and only charge you the difference, changing your renewal date today. If you are downgrading you […]