Is It Secure?
At RemoteToPC security is important to us. Our security hardened servers host our secure SSL protected website where you view metrics and launch remote desktop sessions from your private Command Center. In addition, we know its important to meet industry standard guidelines such as PCI, GDPR, and HIPAA compliance. See our summary statements on these standards below :
2-Factor authentication for web, local and smart-phone access (in addition to your login and password, you'll use an additional code from your smartphone).
All remote access sessions are through advanced 256-AES + Poly 1305 AEAD cryptography encrypted tunnels. By default there is an additional unique access password set for each host computer, and that can be either swapped for or stacked with a Microsoft login to each remote host computer for additional security.
Some of our competitors relay all of your remote tunnels through their servers. Not us! Over 97% of our remote connections are direct Peer-to-Peer. We only relay when there's no other way. We're an American company and we care about your privacy and security.
PRIVACY
At RemoteToPC we understand the concern for the security and privacy of your information. As a result, we strive to keep this information secure.
PCI COMPLIANCE
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card schemes. The standard was created to increase controls around cardholder data to reduce credit card fraud. PCI compliance is required for organizations that store, manage and process cardholder information.
RemoteToPC is not a payment solution and we do not store our users’ credit card or financial data in our system. RemoteToPC utilizes the third-party vendor Stripe to store and manage cardholder data and conduct online transactions. We provide secure connections to our PCI compliant payment vendor to ensure compliance.
GDPR COMPLIANCE
The EU General Data Protection Regulation (GDPR) (5) is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy, and to reshape the way organizations across the region approach data privacy. After four years of preparation and debate the GDPR was finally approved by the EU Parliament on April 14, 2016 and is enforced starting May 25th 2018.
We are committed to GDPR compliance and our services comply with the GDPR regulations. Due to the nature of RemoteToPC services providing instrumentality for Remote Desktop Access, Computer Health Monitoring & Alerts, and Remote Monitoring and Management services, you, the customer are able to access computer systems, along with, but not limited to the ability to transfer files from one computer to another. The GDPR regulations apply to the privacy of the data of all EU citizens residing in the EU. You should be aware of these regulations, and your company’s responsibilities and need for customer contracts and compliance with GDPR regulations for your accessing and monitoring of EU based computer systems.
HIPAA COMPLIANCE
The Health Insurance Portability and Accountability Act (HIPAA) sets forth standards for protecting the integrity, confidentiality, and availability of electronic health record information. For customers looking for HIPAA compliant remote access software. RemoteToPC does not process, store, or have any access to any of the users’ computer data such as patient data or medical records. Therefore, RemoteToPC should not be considered as your business associate. There is no single product or solution can make an organization HIPAA-compliant. However, when used properly RemoteToPC, may help organizations fulfill HIPAA guidelines for the privacy and security of remote access to healthcare information and may be used within a larger system to support HIPAA compliance. Some key points to note are:
- RemoteToPC transmits but does not store the data that is streamed through our AES-256 bit + Poly 1305 AEAD cryptography encrypted tunnels.
- The username / password transmission is encrypted with HTTPS / TLS.
- The user passwords are encrypted on RemoteToPC servers,
- All remote connections are logged with timestamp, remote user, host name session information.
- RemoteToPC website login is capable of 2-factor authentication.
- Our server firewalls monitor and flag suspicious activities real-time and automatically blocks persistent suspicious activity from further access to the RemoteToPC servers
All of these measures should help you to ensure that RemoteToPC can be securely deployed in your organization without affecting HIPAA compliance.
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