Advanced Monitoring and Management screen not displaying
Requirements for the Advanced Monitoring to work: The user must have the Advanced monitoring feature (found in Enterprise level plans) The host version must be 2.6.9 or greater The machine must be online (the green indicator is on in the command center) The R2PCSecureTunnel service must be running on the machine The legacy_signalling registry key […]
Remote Rescue how-to?
RemoteToPC’s Remote Rescue How to do attended remote access overview:
Rescue Quick Start
RemoteToPC’s Remote Rescue Attended Remote Access “How To” in 8 easy steps: Note: RemoteToPC’s Remote Rescue feature is currently in beta testing and is subject to change. Remote Rescue is an add-on service that allows attended remote access. You must add the Rescue service to your existing RemoteToPC subscription account. Step 1: A new […]
Disconnecting connection
What to do if your remote connection disconnects : There are several reasons why a connection suddenly becomes unresponsive in the browser viewer or closes the native viewer, you’ll know your session has been disconnected. For security purposes, RemoteToPC only allows one remote connection at a time, so if someone else has that computer in […]
Metrics and Functions
Monitoring Remote system health metrics, and performing remote functions: Click on the arrow on the far left of a host system row to reveal the Functions and Metrics menu. From here you can see system information, system metrics, and perform various remote functions Click this image to open it full size in another tab: If […]
Local Client Viewer
Local client vewer to access remote hosts without opening an internet browser.
User Management
Video tutorial for user management for remote access
Customer/ Multi-system deployments
Deploy remote access to multiple systems. The multi-system remote access software deployment
First remote desktop connection example
how to connect to a remote connection for the first time.
First time remote access host & Command Center overview
First time remote access host install for using RemoteToPC to access a remote host computer
Two Factor Authentication
To enable two factor authentication to login you must download an authentication application such as Google Authenticate to your cell phone. We do not send TEXT authentications. Two Factor Authentication settings can be found under the User Management link at the top of your Command Center. To enable two factor authentication follow the steps under […]
Update Payment Method
You can update your credit card payment information so your remote access subscription remains uninterrupted under the “Change User Settings” button at the top of your Command Center. NOTE: Make sure your address information is accurate to your credit card
Cancel Subscription
You can cancel your own remote access subscription under the “Change User Settings” button at the top of your Command Center.
Upgrade remote access subscription
You can upgrade or downgrade your own remote access subscription under the “Change User Settings” button at the top of your Command Center. Your new plan will prorate how much is left in your existing plan and only charge you the difference left until your plan renews.
User Account Settings
User account settings allows you to change account and billing settings. It’s accessed from a link in the upper right hand corner of your Command Center screen: From user account settings you’ll be able to view previous orders and subscriptions, print invoices, upgrade or downgrade your subscription, change your payment address, your payment credit card […]
