How we built more than just a remote access application
Sorry, not Sorry… In January of 2014, LogMeIn abruptly discontinued it’s free remote access application service, leaving my small IT company in a spot. There was no easy way to access the computers that we had been supporting at our clients facilities. Was I mad? Yes, but so were thousands of other small IT companies like ours. The cost of remote support tools is a problem for small IT companies. The cost of remote support tools adds just one more problem for smaller IT companies. The price of remote support tools increases the cost to do business in an already competitive industry. What LogMeIn began that month was the beginning of not only support tools that cost, but continued price increases with no increase in the level of service. They had us all hooked, we needed them, and now it was time to pay up, and up and up. What we didn’t know was that this was just the first of many more price increases. But I’m glad we decided to do something about it right then.
What did we do about it? We decided to LogMeOut! We posted a piece of paper on the wall with LogMeIn’s 2013 earnings on it, and determined to use my previous startup and development experience, and my sons zeal for programming to make a better remote access application that we would sell at an affordable price.
What we accomplished is RemoteToPC. More features, easy to use easy installation, flat tier pricing by seats, at a less expensive price. A price point we always intend to keep much lower than LogMeIn. We built the product that we needed in our small IT company, and we are selling it to every small IT business who is also tired of the big companies continually raising their prices, cramming product features that we don’t need down our throats, and really catering to enterprise and large MSPs.