From LogMeIn Alternative to Remote Access for Everyone

Why we evolved from an alternative for LogMeIn to Remote Access Software for Everyone – Taking Stock in 2020From LogMeIn alternative to global remote access

RemoteToPC started out mainly as an affordable LogMeIn alternative. Coming from the IT industry we were looking to create an affordable alternative for LogMeIn and to the ever-increasing cost of remote computer access software. We found ourselves in the middle of a lot of well-funded competition and we had to carve out a name for ourselves, so we offered other built-in features such as monitoring and alerts with every installation.  As far as we know we were the first to do that, so in that sense we had an impact on the industry, being the first to move in that direction with Remote Access for IT. We stuck with our “Made by IT for IT” tag-line and focus up until earlier this year.

RemoteToPC has always had some customers outside of the IT world. Mom and pop businesses, insurance companies, local governments, non-profits, churches, law-firms, just about everyone who does work on computers also appreciated our affordable and reliable remote access solution. But we maintained our focus on IT, partly because that’s what made us different, but also because that’s what we knew, and that’s the industry sector that we wanted to help.

We started to re-evaluate that focus and direction in late 2019 and with the pandemic of 2020 it became clear to us that we had a much broader audience that needed RemoteToPC. In March and April, we were inundated with new signups from a broad range of customers, particularly by business people who needed to get to their work computers from home. They needed to stay connected with work, and they needed a safe, easy and affordable way to do it. Even IT customers were asking for more features geared towards providing office workers remote logins to their work computers.

As things went forward it became clear to us that as the types of users that relied on RemoteToPC broadened we needed to also broaden the product offering of RemoteToPC to be a “An Affordable Remote Access Solution for Everyone”. That’s more than just a new tag-line, it comes with new features such as remote-printing, access from any device and dual-monitor remote access.  Actually, it’s not just limited to two monitors. Users can now pop-out their remote screens inside of the RemoteToPC viewer application and place them in whatever local monitor they want.  It makes it hard to tell you’re not right in front of the remote computer. So, the goal has been to try and get out of the way of the user experience, working towards remote seamless integration.

remote desktop software for macIn addition to those kinds of general-office user features, we also added the ability to remote into Mac computers. We’ve broadened our viewer to be universal, so now users can connect to a PC or Mac host computer from any device, smart-phones, tablets, Linux systems and of course other PCs and Macs.

One thing we’re really proud of is that we added all these features without raising our prices. It’s inspiring to us when we regularly get feedback from our customers telling us how much they appreciate RemoteToPC, love our customer service, and appreciate our new features. This is a big reason why we do what we do. We believe that people are more important than things. We’re still located in Fort Worth Texas; we still block hostile countries IPs and still strive to offer excellent customer service.

During the pandemic authorities pretty much told us what was essential, by pointing out “essential jobs”. Well, we think your job is essential, and we’re here to offer you and the world a fast, safe, and easy to use and affordable remote access solution. Our philosophy on this is that we think being able to work remotely on whatever you do to get your job done is essential. That’s what motivates us. That’s why we’re here, for people to use our remote access software to connect and use PCs and Macs remotely from any device. We work hard on making sure that when you need to connect, it works, every single time 24/7/365, it works, and works well. That’s always been our focus from day one. To make sure the core functions of RemoteToPC, the remote connection itself worked reliably for our customers.

That’s what we think the new-normal is about, people and connections, and that ultimately, people are more important than things.  That’s how we view our customers.

Remote Desktop Access + Remote Monitoring + Alerts

How RemoteToPC made Remote Desktop Access + Remote Monitoring + Alerts easy and affordable.

Coming from a small IT business I know I never had a whole lot of time on my hands to implement a complex monitoring tool. I recall installing GFI Max a few years back, and the fact that I had to install 2 pieces of software to get Remote Desktop Access, and Remote Monitoring was a real issue. In addition to that, I believe it called for a reboot to even work. Then there were the settings. It seemed like I had a million settings I could configure for the computer, and 90% of it was stuff I had no interest in monitoring.

There might have been a way to setup all of those parameters and have it make the changes on several computers at once, but I wasn’t able to figure out how. That’s sort of the problem, I didn’t have time to learn all of that. I had enough trouble just keeping my customer’s computers going, and now I was going to add a whole layer of complexity, and things to learn on top of that? That was going to make my life easier?remote desktop monitoring

I guess the point was that I could monitor systems, and get alerts when there was a problem on them, and so I could be proactive with fixing stuff for my customer, and thereby give my customer a better experience.

I became convinced that that was my path from going from a break-fix IT consultant to a Managed Service Provider (MSP), with the ability to get regular money in through unlimited support plans. I must have tried to do that about 3 times over as many years, but eventually I just gave up. The reality is that selling that whole concept to my existing customers never really worked for me. Somehow, I guess it did for a lot of IT people.

For the IT Company there’s now more options than ever: Labtech corp, Kaseya, and Solar Winds all offer some RMM features now, but the other problem that I had was the pricing for all of that was just too much for my little IT Company. I had to pay all that extra money, learn and install a more complex product, and keep doing all of the current work I was doing. At some point that was just too much to ask of this overworked IT consulting guy.

That’s sort of the premise behind why we built RemoteToPC. RemoteToPC is actually cheaper than most unattended Remote Access solutions out there, and we provide basic monitoring, and alerts with each install — By the way, it’s a single install, and there is no reboot required. There is also barely any learning curve. Most of the options are preset, and they just start working, informing you if the RAM, CPU, or DISK on any workstation or server it’s installed on goes over a very high percent. There’s also a server heartbeat monitor, and other features, such as a remote reboot, and graphic metric monitoring history. That’s just the monitoring and alert portion of our secure, unattended remote desktop access client.

We built a Remote Desktop Access @ Remote Monitoring product we wanted and needed, sell it for a price our small IT business could afford, and now we provide it to IT people everywhere. That’s why our tagline is: “RemoteToPC: Built by IT people for IT people.” Try a free 14 day trial today. You can cancel at any time in the first 14 days and you’ll not be charged.

Remote Monitoring and Management – RMM software

Remote Monitoring and Management (RMM) – RMM software creates one of the key selling points that Managed Service Providers (MSPs) bring to their corporate customers. That is, the ability to proactively monitor their computer systems for trouble. Some RMM software packages even have built in remediation of common IT issues.

For the IT support staff, being able to know when there is trouble on a system by receiving an alert is cruRMM softwarecial. For the customer, it’s the kind of peace of mind they are looking for when they choose a service provider.

Remote Monitoring and Management (RMM) software creates one of the key selling points that Managed Service Providers (MSPs) bring to their corporate customers. That is, the ability to proactively monitor their computer systems for trouble. Some even have built in remediation of common issues.
For the IT support staff, being able to know when there is trouble on a system by receiving an alert is crucial. For the customer, it’s the kind of peace of mind they are looking for when they choose a service provider.  

The costs vary, but for the small computer consulting company, it’s typically punitive.  This is why most small IT companies just opt out.  They either stay a break/fix shop, or if they do try to go with some kind of fixed price model, they are at a distinct disadvantage to many of the larger IT support companies, who have bunch larger budgets, and they’re willing and able to pay for a premium RMM software solution.

The real target customer of these RMM software products are mid-sized MSPs or enterprise, which really leaves out the largest segment of IT consulting companies, the little guy. This is why RemoteToPC was invented, as a sort of in-between product that provides basic system hardware monitoring (a Lite-RMM) along with and unattended remote access.

RemoteToPC provides remote monitoring and alerts for the core system metrics of: CPU, RAM, and the C-Drive, as well as a system Heartbeat monitor for servers or workstations that need to always be up and online. If any of the system metrics go beyond a threshold, or the heartbeat monitored system goes offline, a text message or email alert gets sent to the IT person that’s responsible for that system. 

Now any small computer consulting company can compete with larger MSPs simply by using RemoteToPC. Many of those larger companies don’t even monitor all of the computer systems at a customers site, but RemoteToPC does. So, because all your remote access installs include Lite RMM software built-in this leaves an opening for you to say “we’ll monitor everything”, giving you an edge over the big guys.

We are continually improving RemoteToPC, and while more monitoring and features are being added, our commitment is still to keep it simple: One install, no reboot, and a simple and intuitive product that just works.  RemoteToPC is a remote support tool designed by IT people for IT people.

Better, faster, stronger…. remote computer access

monitor company computers

Our technology to monitor company computers, and provide remote computer access

RemoteToPC has at its core two different proprietary technologies. The first is our high transaction, highly scalable monitoring platform that is capable of over a million transactions per minute. What this translates into for our customers is the ability to monitor company computers via our very light client side metrics monitoring engine.

Our second technology is our proprietary IceEngine platform.  Our IceEngine, is a mechanism that facilitates an encrypted high performance peer to peer tunnel, locally, or across the internet, and through firewalls, as a part of our remote desktop access.

Our core technology is a newer generation technology than many of our competitors have built their products on, and we have seen the results of greater performance in some of our own in-house testing.

We have combined this technology into a single, small, lightweight host side application that allows for the monitoring of computer hardware and software, as well as remote remediation, and remote computer capabilities. We are also constantly working to improve the performance, reliability and capabilities of RemoteToPC, both on our core technology and how we utilize that technology in the our product.

The result is what we think is a new generation of remote support technology that combines simplicity with next generation core technology.

How a small Texas IT Company is changing the IT industry

How we built more than just a remote access application

Sorry, not Sorry… In January of 2014, LogMeIn abruptly discontinued it’s free remote access application service, leaving my small IT company in a spot. There was no easy way to access the computers that we had been supporting at our clients facilities. Was I mad? Yes, but so were thousands of other small IT companies like ours. The cost of remote support tools is a problem for small IT companies.  The cost of remote support tools adds just one more problem for smaller IT companies. The price of remote support tools increases the cost to do business in an already competitive industry. What LogMeIn began that month was the beginning of not only support tools that cost, but continued price increases with no increase in the level of service. They had us all hooked, we needed them, and now it was time to pay up, and up and up. What we didn’t know was that this was just the first of many more price increases. But I’m glad we decided to do something about it right then.
remote access applicationWhat did we do about it? We decided to LogMeOut! We posted a piece of paper on the wall with LogMeIn’s 2013 earnings on it, and determined to use my previous startup and development experience, and my sons zeal for programming to make a better remote access application that we would sell at an affordable price.

What we accomplished is RemoteToPC. More features, easy to use easy installation, flat tier pricing by seats, at a less expensive price. A price point we always intend to keep much lower than LogMeIn. We built the product that we needed in our small IT company, and we are selling it to every small IT business who is also tired of the big companies continually raising their prices, cramming product features that we don’t need down our throats, and really catering to enterprise and large MSPs.