I sometimes struggle to answer people who ask me what Remote To PC is. Do I tell them that, it’s like the name sounds, a way to remotely access a PC? That doesn’t quite do it, because it’s more than that. It’s also got monitoring, and alerts. Describing that is where I often find their eyes glaze over. Even IT people I speak with sometimes don’t understand the significance of that. Those who have investigated RMMs seem to get it, but they often think of expensive, and complex products like Labtech, or GFIMax. Some even think of us as a LogMeIn alternative, but all of those products are way out of our price range and offerings. We don’t think IT people need a product that they have to learn, that has difficult configurations, and installations. We think that IT people are busy enough, and have enough issues to deal with without having to pile another layer of complexity on top of their jobs.
That’s why we invented RemoteToPC. No one was thinking of the small IT consultant, or the 2 man in-house IT shop that has to support users at remote locations. Those products tend to go after Enterprise level customers, because they have deeper pockets, and enough staff to take time for training.
Remote to PC is priced far below those companies, and offers a core of primary monitoring features that IT people are most concerned about. CPU, RAM, and DISK utilization. There’s also a HEARTBEAT monitor to detect if a server goes down. Workstations, and Servers all get the same basic monitoring, and remote access features, so the entire company gets proactively monitored. IT consulting companies can assure their customers that they’ll be the first to know when there’s trouble with computer systems, and from our own testing, Remote To PC often starts paying for its self as soon as it’s installed at a client’s site.
So, I guess I could just tell them that RemoteToPC is a way for the little IT company to get the core features of the big RMMs at an affordable price. So what is RemoteToPC? It’s remote support tools, it’s a lite RMM, it’s still a remote access application that could be used for anything. RemoteToPC is all of that, but the point is that Remote To PC was built for IT people by IT people.