Critical System Alert
Sometimes people (especial non-IT users) are alarmed when they get an email alert about a system that RemoteToPC is on, saying that a certain computer has a “Critical” alert. The reason for alerts is that in addition to Remote Access RemoteToPC provides active monitoring of core system metrics of CPU, RAM, and your C-Drive. If […]
Metrics unknown or wrong values
The performance counters on the machine are returning bogus values and that’s why it returns an “unknown” state. https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6 The fix is to run the following command on the machine in and admin command prompt: cd c:\windows\system32 lodctr /R cd c:\windows\sysWOW64 lodctr /R After that the machine should start returning proper […]
Ports
RemoteToPC traverses most firewalls, but some firewall software actively stops activity for applications automatically because it has been configured to. Also, for network administrators that block all outbound firewall traffic, you’ll need to open outbound TCP ports for the host and join side computers: 5222, 5223, and 3478, as well as outbound UDP ports 3478, and […]
Metrics not showing up
Troubleshooting metrics The most common reason that system metrics do not show up is that the system time is off. Make sure that the time is set correctly on that system. If it is, open services.msc, and make sure that the R2PCMonHost service is running. Make sure that you are not blocking outbound ports: 5671 […]
2008 Server ctr-alt-del Workaround
Windows 2008 server Ctrl-Alt-Del workaround: Windows 2008 (the non R2 version) was built on the Vista operating system, and has some quirks that other Windows versions do not. Internally the Ctr-Alt-Del operates in a different way, and requires a work around to be able to get past it to login from RemoteToPC. The workaround […]
Remote Desktop App Icon Menu
REMOTE DESKTOP APPLICATION TOP LEVEL MENU: Remote Session Menu Use the toolbar at the top of your remote session to adjust the display, transfer files, and access remote computer controls. Actions Connection Options: Open settings for your remote connection. Lock Remote Input: Prevent keyboard and mouse input at the remote computer while you work. Ctrl+Alt+Del: […]
General Troubleshooting Ideas
Browser Trouble You must use version 10 and above of Internet Explorer. Older versions of IE don’t work properly. Your browser must assign a cookie to open the Join side software Try clicking the “Reinstall Join Client” button at the top of the Command Center, and reinstalling the Join side software. Then Refresh your […]
Connection Problems
Remote Connection troubleshooting: MAKING A REMOTE PC CONNECTION WITH REMOTETOPC SOFTWARE: RemoteToPC is remote desktop connection software for everyone! First, you must be a customer or signed up for a free remote access trial to access your PC or Mac through RemoteToPC 1 FOLLOW THE GETTING STARTED INSTRUCTIONS If you are having problems connecting […]
Installation Problems
INSTALLATION PROBLEMS WITH REMOTETOPC SOFTWARE: 1 Follow Getting Started Instructions If you are having problems installing RemoteToPC HOST or JOIN clients make sure you have read and are following the installation instructions in the Getting Started section. 2 Do you have a fresh download? Make sure you are using a fresh download of […]