Host computer installation
You will need to add HOST computers that you want to Monitor, and Remotely Access. Once you’ve added the HOST computers, they will appear in the Command Center. You can Remotely Access HOST computers by clicking the Command Center link with the name of that computer. The first time you click a HOST computer link, […]
Quick Start Guide
In order to quickly access a remote computer for the very first time you need to install the RemoteToPC host software on the host computer. The host computer is the computer you want to remote into. From an internet browser on the host computer, login to the RemoteToPC website, and click on the “Add Host […]
Change access password
Change RemoteToPC Remote access password: In order to change the remote access password on a remote computer, you need access to the desktop of that computer. To change the remote access password on a remote computer, right click on the RemoteToPC blue cloud icon down by the clock on the remote computer. Then select “Change […]
Corrupt .NET Tmp folder
In the following folder C:\Users\<UserName>\AppData\Local\RemoteToPC (<UserName> is the currently logged in User) Delete all the folders in there that start with “RemoteToPC.exe” Relaunch RemoteToPC after that and it should load up properly
Connection Notification
RemoteToPC Remote Connection Notification Window A remote connection notification can be displayed on the host computer screen when a RemoteToPC connection is made: To enable or disable this feature, right click on the blue RemoteToPC cloud icon down by your clock, enter RemoteToPC Control Panel Select: options, settings and either check or un-check the disable […]
Windows Viewer won’t launch .NET error
In some cases there is a .NET (DOT NET) corruption associated with the RemoteToPC Join app (Windows viewer) This will fix that problem: In the following folder C:\Users\<UserName>\AppData\Local\RemoteToPC (<UserName> is the currently logged in User) Delete all the folders in there that start with “RemoteToPC.exe”
Update Join (Viewer) client app
Update Join Client (Viewer) application RemoteToPC automatically updates Host side software, but you’ll need to update the Join Client (viewer) app manually by clicking on the “Install Join Client” button at the top of your Command Center and completing the installation of it. Alternatively, if you need to reinstall for any reason, you click […]
Silent uninstall of RemoteToPC host
To uninstall silently run the “uninstall.exe” file with the /S switch. First change directory in to “C:\Program Files (x86)\RemoteToPC\host” Then run “.\uninstall.exe /S” If you set it as a GPO script you should be able to remove Remote To PC from multiple machines.
Windows XP and 2003 Server
LIMITED SUPPORT FOR REMOTE ACCESS FOR XP AND 2003 SERVER: We do not guarantee Windows XP or 2003 Server will work with RemoteToPC, but starting with host version 2.0.7 RemoteToPC has been tested to work for remote access with an XP system that had Service pack 3, had .NET 4.0 put on it, and was […]
Web client problem loading
If you get an error loading the RemoteToPC web client on a PC. Make sure you’re on the login screen and if you are on a PC select a Shift + F5 key combination to refresh your browser. If you are on a Mac, the combination to refresh the browser is as follows: The key […]
Black Screen / Headless Display
PROBLEMS WITH BLACK SCREEN AFTER CONNECTION RemoteToPC on headless systems (systems without a display connected and turned on) : Computer graphics cards are continually sending data to the display. If no display is connected, it’s not turned on, or if it’s a laptop and the lid is closed, Windows bypasses the graphics card. This can […]
DNS Server exclusion
Running RemoteToPC Tunnel on a Domain Controller / DNS Server To ensure proper binding of outbound ports make sure that dns.exe does not bind to the following ports by excluding them with the following command: dnscmd /config /SocketPoolExcludedPortRanges 60000-60100
WOL – Troubleshooting Wake on Lan
WAKE ON LAN (WOL) Minimum Requirements: The computer must be on a wired network. WOL will not work over a WIFI connection. The BIOS/Hardware of the computer must support WOL There must be another computer on the same network that is turned on and has RemoteToPC on it. In order for WOL to work on […]
Critical System Alert
Sometimes people (especial non-IT users) are alarmed when they get an email alert about a system that RemoteToPC is on, saying that a certain computer has a “Critical” alert. The reason for alerts is that in addition to Remote Access RemoteToPC provides active monitoring of core system metrics of CPU, RAM, and your C-Drive. If […]
Metrics unknown or wrong values
The performance counters on the machine are returning bogus values and that’s why it returns an “unknown” state. https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6 The fix is to run the following command on the machine in and admin command prompt: cd c:\windows\system32 lodctr /R cd c:\windows\sysWOW64 lodctr /R After that the machine should start returning proper […]
