Black Screen

PROBLEMS WITH BLACK SCREEN AFTER CONNECTION

1 Some computers display a black screen after a connection is established

If you are having problems with a remote host displaying a black screen after you connect to it, try restarting remote access on it under the wrench icon in the command center. If that doesn’t work try disabling the Aero theme. If you’re not sure if you have an Aero theme, change the theme back to one of the default themes.

You should also make sure the system has all the Windows updates and that it has no malware on it.

 

FOR HEADLESS SERVERS 

If a system headless (has no monitor on it at all)  this disables the Windows Desktop Duplication process, which RemoteToPC uses. There’s a way to manually bypass this though.

Navigate to the registry on the host machine (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\remotetopc\Server) and Create a DWORD named “UseD3D” and set the value to 0.

There should also be a value called “UseMirrorDriver” set that to 0 as well. After this you might need to hit the “Restart Remote Access” button before attempting to reconnect.