Is it just another way to remotely access a PC?

remotely access a PC

“So it it just a another way to remotely access a PC?”

I sometimes struggle to answer people who ask me what Remote To PC is. Do I tell them that, it’s like the name sounds, a way to remotely access a PC? That doesn’t quite do it, because it’s more than that. It’s also got monitoring, and alerts. Describing that is where I often find their eyes glaze over. Even IT people I speak with sometimes don’t understand the significance of that. Those who have investigated RMMs seem to get it, but they often think of expensive, and complex products like Labtech, or GFIMax. Some even think of us as a LogMeIn alternative, but all of those products are way out of our price range and offerings. We don’t think IT people need a product that they have to learn, that has difficult configurations, and installations. We think that IT people are busy enough, and have enough issues to deal with without having to pile another layer of complexity on top of their jobs.

That’s why we invented RemoteToPC. No one was thinking of the small IT consultant, or the 2 man in-house IT shop that has to support users at remote locations. Those products tend to go after Enterprise level customers, because they have deeper pockets, and enough staff to take time for training.

Remote to PC is priced far below those companies, and offers a core of primary monitoring features that IT people are most concerned about. CPU, RAM, and DISK utilization. There’s also a HEARTBEAT monitor to detect if a server goes down. Workstations, and Servers all get the same basic monitoring, and remote access features, so the entire company gets proactively monitored. IT consulting companies can assure their customers that they’ll be the first to know when there’s trouble with computer systems, and from our own testing, Remote To PC often starts paying for its self as soon as it’s installed at a client’s site. That’s what’s been missing out in the market. A zero configuration way to have basic system health monitoring on every workstation an server. We’re the first to provide that. Other competitors are taking interest, but we invented that. No one was doing it before us, and that’s why RemoteToPC is going to be the best choice for the future, because we get it right, and will continue to get it right.

So, I guess I could just tell them that RemoteToPC is a way for the little IT company to get the core features of the big RMMs at an affordable price. So what is RemoteToPC? It’s remote support tools, it’s a lite RMM, it’s still a remote access application that could be used for anything.  RemoteToPC is all of that, but the point is that Remote To PC was built for IT people by IT people.

The IT Remote Support Dilemma

The continually rising costs of remote IT support tools

 

In recent years IT support is increasingly accomplished though some form of remote access service. In several organizations more than 70% of all computer support given is some form of remote IT support.

Microsoft offers the Remote Desktop application on all versions of Windows that can easily be used by internal IT departments, or even remotely through ports setup and forwarded through corporate firewalls. One problem that Remote Desktop has however, is the fact that a new login session must be initiated on the computer, and the local user of that computer gets logged off of their computer while the IT remote support staff is working on their problems.

This is one reason why third party Remote Access applications like LogMeIn, or TeamViewer are used by many IT consultants and even internal IT staff. These applications automatically punch their own holes through corporate firewalls and connect to the desktop of computers without logging out of the current session.

For access to multiple corporate computers, TeamViewer cost a few thousand dollars up front, then there are additional costs for any upgrades. LogMeIn used to provide a free service for up to 10 computers with a remote desktop serving of up to 100 computers for $299 a year, making it the choice for many small IT departments, or IT consulting companies. At the beginnIT remote supporting of 2014 LogMeIn stopped offering it’s free service, which upset a lot of IT people who used to depend on it, and now here again at the beginning of 2015, their service changed again offering a dramatic price increase of $499 to $1299 for just 25 computers per year.

As the two most popular remote IT support platforms today, and with LogMeIn annual contracts running out, many IT departments and consultants are concerned about what they are going to do. The fact that LogMeIn keeps moving the goal posts on what it takes to use their service have IT people looking for cheaper alternatives, and some new startups like Remote To PC  have popped up to fill the gap that rising prices has created.

Google Searches for “Logmein Alternative” spiked in January of 2014 and it appears that they are on the same upward trend this year. Some IT consultants may have to either raise their support rates, or talk customers into paying for it if they intend on continuing to use the same services.

Any time the large players in any industry make dramatic changes to price, or what their product offering is, it creates some sort of pain or upheaval for their customers, but that also creates an opportunity for competition to make headway. Both LogMeIn and TeamViewer make millions of dollars each year off their customers, but they also have vast amounts of expenses including staff, and facilities, as well as loyalties to shareholders, and investors that demand they maximize their profits. As a small IT business owner myself who has used both products, I see an opportunity for some remote desktop access company to disrupt this sector. That will turn a dilemma that IT people have into an advantage.