How Can We Help?
-
Getting Started
-
Command Center
-
User Account
-
Tutorial Videos
-
Remote Access
-
Remote Monitoring
-
Troubleshooting
- Corrupt .NET Tmp folder
- Windows Viewer won't launch .NET error
- Windows XP and 2003 Server
- Web client problem loading
- Black Screen / Headless Display
- WOL - Troubleshooting Wake on Lan
- Metrics unknown or wrong values
- 2008 Server ctr-alt-del Workaround
- General Troubleshooting Ideas
- Connection Problems
- Installation Problems
- Metrics not showing up
- Disconnecting connection
-
Firewall
-
Remote Rescue
Web client problem loading
Created On
bySteve White
If you get an error loading the RemoteToPC web client on a PC. Make sure you’re on the login screen and if you are on a PC select a Shift + F5 key combination to refresh your browser. If you are on a Mac, the combination to refresh the browser is as follows:
The key combination on Safari for Mac is: Option + Command + R
The command for Chrome and Firefox is: Shift + Command + R
For all web client access you must be using a modern browser like Chrome, Safari, or Firefox. Internet Explorer, or Edge browser will not work.
