Rescue Quick Start

RemoteToPC’s Remote Rescue Attended Access “How To” in 8 easy steps:

Note: RemoteToPC’s Remote Rescue feature is currently in beta testing and is subject to change. Remote Rescue is an add-on service that allows attended remote access. You must add the Rescue service to your existing RemoteToPC subscription account.  

Step 1: A new Remote Rescue session can be created by selecting Rescue, then Create Rescue Session :

Step 2: The Create New Remote Session screen will pop up, which allows you to either generate a link to text/email or send a direct email to the customer/user you want to connect to: 

 Step 3: Once the customer / user receives and selects the link or opens the email they will see this box instructing them to download and run the Remote Rescue application. 

Step 4: You should be aware that the customer might get the Windows UAC popup asking them to allow the Remote Rescue host software to run. They should select Yes.

Step 5: Once the Remote Rescue session software is running on their computer they will get a popup screen that includes an Access Key. You will need to ask them for this Access Key to be able to connect to their computer: 

 Step 6: On your Command Center Remote Rescue management screen, once the customers computer is running the Remote Rescue application, you will see a green “Ready To Connect” button for their Remote Rescue session. Note: This screen automatically refreshes every 30 seconds. 

Step 7: When you click the “Ready To Connect” button it will open the Remote Rescue Web viewer, and allow you to connect to their computer. Once open, you’ll see the session id of the rescue session, and should click the connect button. 

  Step 8: Finally you’ll need to get the Access Key from the customer/user that you are trying to connect to their computer with Remote Rescue.