Getting Started

• Quick Start Guide
• Host computer installation
• Mac Host Installation
• Host Deployment
• Viewer (Join) Installation
• Universal Web Viewer
• Remote Printer Setup
• Advanced Authentication
• Advanced Deployment Switches
• Native Apps for Smartphones and Tablets
• Installation Problems

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Command Center

• Groups
• Deployments
• Users (User Management)
• Logs
• Alerts
• Bulk Select Remote Host Actions
• Command Center Settings
• Update Join (Viewer) client app

User Account

• User Account Settings
• Upgrade remote access subscription
• Cancel Subscription
• Update Payment Method
• Two Factor Authentication

Tutorial Videos

• First time remote access host & Command Center overview
• First remote desktop connection example
• Customer/ Multi-system deployments
• User Management
• Local Client Viewer
• Remote Rescue how-to?

Remote Access

• Change access password
• Connection Notification
• Multi-To-Multi Pop-out monitors
• Remote Desktop App Icon Menu
• Silent uninstall of RemoteToPC host

Remote Monitoring

• Metrics and Functions
• Critical System Alert
• Metrics unknown or wrong values
• Metrics not showing up

Troubleshooting

• Corrupt .NET Tmp folder
• Windows Viewer won't launch .NET error
• Windows XP and 2003 Server
• Web client problem loading
• Black Screen / Headless Display
• WOL – Troubleshooting Wake on Lan
• Metrics unknown or wrong values
• 2008 Server ctr-alt-del Workaround
• General Troubleshooting Ideas
• Connection Problems
• Installation Problems
• Metrics not showing up
• Disconnecting connection

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Firewall

• DNS Server exclusion
• Ports

Remote Rescue

• Rescue Quick Start